SHIPPING DETAILS

Mostly All Of Our Products Are Shipped Same Or Next Day

Your product will be mostly shipped by UPS OR FEDEX and will be delivered in 1-5 business days depending upon your geographical location from our warehouses. We ship products from warehouses in NJ, CA,TX And FL. Mostly if you are close to our warehouses, you should receive the AC in 1-3 business days. We will email you your tracking number soon as its shipped out or you can log into your account on our website by using your email address and password you created at the time of placing order to check all the shipment and product details.
Please remember we only ship to 48 states within United States. Due to expensive shipment fee we do not ship to Hawaii & Alaska. We do not ship to Canada, Puerto Rico, Jamaica and other countries due to custom issues.

Though above shipment and delivery process is what we normally practice, under unforseen circumstances they cannot be guaranteed at all times. But we do our best and mostly succeed to ship the product either same or the next day.

Overnight Shipping Details (if required)

We can ship overnight or by Second Day Air. But beacuse these are air conditioners and the package weighs more than 90 pounds, shipping overnight can be anywhere from $180-$350 depending upon your location from our warehouse in NJ, CA,TX And FL.

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WARRANTY FROM THE MANUFACTURER

· 5-year on compressor and 1-year other parts.
* Registration card will be sent in the package; this card should be filled by HVAC technician (installer). A lot of customers have called us asking if they install the unit without the licensed AC Company, will their warranty be void? Answer to that question is Yes. Unfortunately no brand or manufacturer can take the responsibility of the equipment if it was not professionally installed.

Kingersons Store Warranty: If anything defective or damaged upon delivery contact Kingersons within 15 days. Kingersons at that point will provide free replacement. After first 30 days, your warranty for parts and compressor is moved from Kingersons to the Manufacturer.
Manufacturer warranty: Once the warranty rolls over to the manufacturer, you will have a toll free number for your tech support for any assistance you may need with the product in future. On Air Conditoners you will receive five years on compressor and one year on parts from them.
TIP: Installing a split AC is easy for any AC company, but can get tricky for a homeowner. In many cities it is illegal to touch a refrigerant and perform other such activities without a license. We as a company cannot encourage a customer to install the split AC, but have seen a lot of customers do it in the past. At the same time we have seen some customers installing the unit unprofessionally without performing all the necessary steps, which resulted in issues with the AC unit within the first 3 months.

In short, you can do all the handyman work yourself but can hire an AC company to finish the important process on the Split unit. For example you can drill the hole in the wall, hang the indoor unit on the wall carefully and then place the outdoor unit outside on a concrete pad or a flat surface. But there are some steps you cannot perform, as you do not have tools for it. Which is where your AC Company gets involved to finish all the necessary steps. For example they will need to vacuum the lines, check for the leaks and then release the refrigerant.
Also, remember no matter how good of an install kit the manufacturer provides, these steps are a must for a successful split AC installation. Some company's selling split AC will make you believe their installation kit is quick connect, which means you do not have to have a AC company to install it. But that is not true. Our install kits are “quick connect” too, but any thing can go wrong during the shipment or the parts in the package. For example the copper lines may have a small hole from manufacturing defect. So for example if the lines are not tested for leaks, the refrigerant will leak slowly after installation and within 1-2 months your AC will stop working and you will end up paying $500 or more to have more refrigerant added. So it is worth having it installed the right way to begin with. Your local AC Company can charge you on an hourly basis and above-mentioned process should not take more than 1-2 hours. But if they install the whole unit from scratch to finish, number of hours can vary depending upon each individual situation. This process will not only ensure you have a working split AC for a long time, but at the same time you will have an energy efficient AC that saves you electricity bills as well.

RETURN POLICY

Quality is our #1 goal. If a product does not meet our strict quality control standards, we will not sell it. We want you to be satisfied with your purchase. It is our policy to do everything we can to make our customers happy. We strive for 100% satisfaction. Because your satisfaction is our number one priority, we will do what it takes to ensure your experience with KINGERSONS a positive one.

But out of thousands of units sold every year, there maybe some instances that the product you received is defective. We have the following policy for such situations:-


DEFECTIVE EXCHANGE

Normally your brand new unit would have no issues whatsoever. But if your unit does end up with a small part that needs to be replaced. SHINCO will send you that part immidiately which will help resolve the issue easily and quickly.
Unit replacement: If the part repair or replacement cannot solve the unit problem, If the unit is delivered damaged, we will have it picked up and send a new replacement at our cost. You will not pay a single cent. Exchanges will only be made with the same model - if customer upgrades or downgrades to a different model, we'll treat it as a return and a new order.

* Replacement parts or units will be shipped via secured ground carriers, at our cost.
* Replacement will only be made with the same model - if customer upgrades or downgrades to a different model, we'll treat it as a new order and the below return policy would apply.

* Exchange for all defective units must be requested within 25 days after the receipt of the product. *

RETURNS
If customer does not want exchange and wants to return it instead and wants a refund, customer is responsible to ship unit back to our warehouse at their own expense; restocking fee of 18% will apply regardless if defective and original shipping and handling fee ($148/per unit) will not be refunded. Usually there should be no reason for returns, if there is any problem with the product we will exchange it with a BRAND NEW product at no extra cost to you. Once product(s) is/are shipped, all Packages Refused are considered as returns as well and return policy will apply at the time of refund.

* All returns should be in original packaging and brand new condition. Installed products are not considered brand new and cannot be returned. All returns and exchanges must be requested within 15 days after the receipt of the product. *

CANCELLATIONS
If you placed the order and you wanted to cancel the order BEFORE IT IS SHIPPED, we will gladly cancel your order and $15.99 cancellation fee will be charged and credit card processing charges will not be refunded. Please make sure that you call us within few hours after the order is placed. We ship the items out same or next business day. We cannot process cancellations after the product is shipped out. It will be considered as a return instead once the product is shipped and you will need to pay the return charges.

We want you to be happy with your purchase from us. We truly appreciate your business and continue to do our best to earn your trust with each transaction.

100% Satisfaction is guaranteed with all your purchases. In case any of the RARE complications occur, we will handle them upto your best interest and satisfaction.

Warehouse Locations:
New York, New Jersey, California, Florida, Missouri, Georgia, Texas, Arizona and Canada.