Quality
is our #1 goal. If a product
does not meet our strict quality control
standards, we will not sell it. We want
you to be satisfied with your purchase.
It is our policy to do everything we
can to make our customers happy. We
strive for 100% satisfaction. Because
your satisfaction is our number one
priority, we will do what it takes to
ensure your experience with KINGERSONS
a positive one.
But
out of thousands of units sold every
year, there maybe some instances that
the product you received is defective.
We have the following policy for such
situations:-
DEFECTIVE
EXCHANGE
If unit (any product) is defective,
we will gladly make an exchange or send parts for repair. If the unit is delivered damaged, we will have it picked up and send a new replacement at our cost. You
will not pay a single cent.
Exchanges will only be made with the
same model - if customer upgrades or
downgrades to a different model, we'll
treat it as a return and new order.
RETURNS
If customer does not want exchange and wants to return it instead and wants a refund, customer is responsible to ship unit back to our warehouse at their own expense; restocking fee of 19.5% will apply regardless if defective and original shipping fee (from $69 to $89 depending upon which product you buy) will not be refunded. Since total shipping and handling fee is never refunded to us by the trucking company, the shipping fee will be deducted from the refund if you decide to return, even if the product was sold with FREE or 50% OFF shipping promotion.Usually there
should be no reason for returns, if
there is any problem with the product
we will exchange it with a BRAND NEW
product at no extra cost to you. Once product(s) is/are shipped, all Packages Refused are considered as returns as well and return policy will apply at the time of refund.
*
All returns should be in original packaging and brand new condition. Installed products are not considered brand new and cannot be returned. All returns and replacements must be requested
within 30 days after the receipt of the product.
* If you decide to return the product for ANY reason, you should request an RA# (Return Authorization number). For complete return instructions (if and when required) contact our office for assistance.
CANCELLATIONS
If
you placed the order and you wanted
to cancel the order BEFORE IT
IS SHIPPED, we will gladly
cancel your order and $15.99 cancellation
fee will be charged and credit card
processing charges will not be refunded.
Please make sure that you call us within
few hours after the order is placed.
We ship the items out same or next business
day. We cannot process cancellations
after the product is shipped out. It
will be considered as a return instead
once the product is shipped and you
will need to pay the return charges.
We
want you to be happy with your purchase
from us. We truly appreciate your business
and continue to do our best to earn
your trust with each transaction.
100%
Satisfaction is guaranteed with all
your purchases. In case any of the RARE
complications occur, we will handle
them upto your best interest and satisfaction. |
