SHIPPING
DETAILS
Mostly
All Of Our Products Are Shipped Same Or Next
Day
Your
product will be mostly shipped by UPS OR FEDEX
and will be delivered in 1-5 business days depending
upon your geographical location from our warehouses.
We ship products from warehouses in NJ, CA,TX
And FL. Mostly
if you are close to our warehouses, you should
receive the AC in 1-3 business days. We will
email you your tracking number soon as its shipped
out or you can log into your account on our
website by using your email address and password
you created at the time of placing order to
check all the shipment and product details.
Please remember we only ship to 48 states within
United States. Due to expensive shipment fee
we do not ship to Hawaii & Alaska. We do not
ship to Canada, Puerto Rico, Jamaica and other
countries due to custom issues.
Though
above shipment and delivery process is what
we normally practice, under unforseen circumstances
they cannot be guaranteed at all times. But
we do our best and mostly succeed to ship the
product either same or the next day.
Overnight
Shipping Details (if required)
We
can ship overnight or by Second Day Air. But
beacuse these are air conditioners and the package
weighs more than 90 pounds, shipping overnight
can be anywhere from $180-$250 depending upon
your location from our warehouse in NJ, CA,TX
And FL.
WARRANTY
FROM THE MANUFACTURER
· 5-year on compressor and 1-year other
parts.
* Registration card will be sent in the package;
this card should be filled by HVAC technician
(installer). A lot of customers have called
us asking if they install the unit without the
licensed AC Company, will their warranty be
void? Answer to that question is Yes. Unfortunately
no brand or manufacturer can take the responsibility
of the equipment if it was not professionally
installed.
Kingersons Store
Warranty: If
anything defective or damaged upon delivery
contact Kingersons within 15 days. Kingersons
at that point will provide free replacement.
After first 30 days, your warranty for parts
and compressor is moved from Kingersons to the
Manufacturer.
Manufacturer warranty: Once
the warranty rolls over to the manufacturer,
you will have a toll free number for your tech
support for any assistance you may need with
the product in future. On Air Conditoners you
will receive five years on compressor and one
year on parts from them.
TIP: Installing a split AC is easy for any AC
company, but can get tricky for a homeowner.
In many cities it is illegal to touch a refrigerant
and perform other such activities without a
license. We as a company cannot encourage a
customer to install the split AC, but have seen
a lot of customers do it in the past. At the
same time we have seen some customers installing
the unit unprofessionally without performing
all the necessary steps, which resulted in issues
with the AC unit within the first 3 months.
In
short, you can do all the handyman work yourself
but can hire an AC company to finish the important
process on the Split unit. For example you can
drill the hole in the wall, hang the indoor
unit on the wall carefully and then place the
outdoor unit outside on a concrete pad or a
flat surface. But there are some steps you cannot
perform, as you do not have tools for it. Which
is where your AC Company gets involved to finish
all the necessary steps. For example they will
need to vacuum the lines, check for the leaks
and then release the refrigerant.
Also, remember no matter how good of an install
kit the manufacturer provides, these steps are
a must for a successful split AC installation.
Some company's selling split AC will make you
believe their installation kit is quick connect,
which means you do not have to have a AC company
to install it. But that is not true. Our install
kits are “quick connect” too, but
any thing can go wrong during the shipment or
the parts in the package. For example the copper
lines may have a small hole from manufacturing
defect. So for example if the lines are not
tested for leaks, the refrigerant will leak
slowly after installation and within 1-2 months
your AC will stop working and you will end up
paying $500 or more to have more refrigerant
added. So it is worth having it installed the
right way to begin with. Your local AC Company
can charge you on an hourly basis and above-mentioned
process should not take more than 1-2 hours.
But if they install the whole unit from scratch
to finish, number of hours can vary depending
upon each individual situation. This
process will not only ensure you have a working
split AC for a long time, but at the same time
you will have an energy efficient AC that saves
you electricity bills as well.
RETURN
POLICY
Quality
is our #1 goal. If a product does not meet our
strict quality control standards, we will not
sell it. We want you to be satisfied with your
purchase. It is our policy to do everything
we can to make our customers happy. We strive
for 100% satisfaction. Because your satisfaction
is our number one priority, we will do what
it takes to ensure your experience with KINGERSONS
a positive one. But out of thousands of units
sold every year, there maybe some instances
that the product you received is defective.
We have the following policy for such situations:-
DEFECTIVE
EXCHANGE Normally your brand new unit
would have no issues whatsoever. But if your
unit does end up with a small part that needs
to be replaced. Manufacturer will send you that
part immidiately which will help resolve the
issue easily and quickly. Unit replacement:
If the part repair or replacement cannot solve
the unit problem, If the unit is delivered damaged,
we will have it picked up and send a new replacement
at our cost. Exchanges will only be made with
the same model - if customer upgrades or downgrades
to a different model, we'll treat it as a return
and a new order. * Replacement parts or units
will be shipped via secured ground carriers,
at our cost. * Replacement will only be made
with the same model - if customer upgrades or
downgrades to a different model, we'll treat
it as a new order and the below return policy
would apply. * Exchange for all defective units
must be requested within 25 days after the receipt
of the product. *
RETURNS
If
customer does not want exchange and wants to
return it instead and wants a refund, customer
is responsible to ship unit back to our warehouse
at their own expense; restocking fee of 18%
will apply regardless if defective and original
shipping and handling fee ($148/per unit) will
not be refunded. Usually
there should be no reason for returns, if there
is any problem with the product we will exchange
it with a BRAND NEW product at no extra cost
to you. Once product(s) is/are shipped, all
Packages Refused are considered as returns as
well and return policy will apply at the time
of refund.
*
All returns and exchanges must be requested
within 15 days after the receipt of the product.
*
If
you decide to return the product for ANY reason,
you should request an RA# (Return Authorization
number). For complete return instructions (if
and when required) contact our office for assistance.
CANCELLATIONS
If
you placed the order and you wanted to cancel
the order BEFORE IT IS SHIPPED,
we will gladly cancel your order and $15.99
cancellation fee will be charged and credit
card processing charges will not be refunded.
Please make sure that you call us within few
hours after the order is placed. We ship the
items out same or next business day. We cannot
process cancellations after the product is shipped
out. It will be considered as a return instead
once the product is shipped and you will need
to pay the return charges.
We
want you to be happy with your purchase from
us. We truly appreciate your business and continue
to do our best to earn your trust with each
transaction.
100%
Satisfaction is guaranteed with all your purchases.
In case any of the RARE complications occur,
we will handle them upto your best interest
and satisfaction.
