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SHIPPING DETAILS
Mostly All Of Our Products Are Shipped Same Or Next Day
Your product will be mostly shipped by UPS OR FEDEX and will be delivered in 1-5 business days depending upon your geographical location from our warehouses. We ship products from warehouses in NJ, CA,TX And FL. Mostly if you are close to our warehouses, you should receive the AC in 1-3 business days. We will email you your tracking number soon as its shipped out or you can log into your account on our website by using your email address and password you created at the time of placing order to check all the shipment and product details.
Please remember we only ship to 48 states within United States. Due to expensive shipment fee we do not ship to Hawaii & Alaska. We do not ship to Canada, Puerto Rico, Jamaica and other countries due to custom issues.
Though above shipment and delivery process is what we normally practice, under unforseen circumstances they cannot be guaranteed at all times. But we do our best and mostly succeed to ship the product either same or the next day.
Overnight Shipping Details (if required)
We can ship overnight or by Second Day Air. But beacuse these are air conditioners and the package weighs more than 90 pounds, shipping overnight can be anywhere from $180-$250 depending upon your location from our warehouse in NJ, CA,TX And FL.
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WARRANTY FROM THE MANUFACTURER
Warranty From The Manufacturer - Only applies to units installed by licesensed HVAC Or Air Conditioning company.
- 3 years parts
- 5 years compressor
COMPLETE DETAILS:
If you received a product that is "Dead On Arrival" we will replace it with brand new unit. You have 15 days from the date of delivery to notify us of the same.
Please make sure that you have an invoice from the licensed HVAC (or air conditioning company) with our model number AND serial number to receive any warranty. Replacement parts will be shipped and credit will be given when the part is returned to supplier. You will not receive credit for replacement units or warranty parts without proper documentation. Proper documents include an invoice from us and an invoice from a licensed installer. Our invoice will be emailed to you with the tracking number that you can print and save for future reference.
**THIS WARRANTY DOES NOT INCLUDE LABOR or other cost incurred for servicing, repairing, removing, installing,shipping, or handling of either defective or replacement parts, or complete unit. Such cost may be covered by a separate warranty provided by the installing contractor.
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RETURN POLICY
Quality
is our #1 goal. If a product
does not meet our strict quality control
standards, we will not sell it. We want
you to be satisfied with your purchase.
It is our policy to do everything we
can to make our customers happy. We
strive for 100% satisfaction. Because
your satisfaction is our number one
priority, we will do what it takes to
ensure your experience with KINGERSONS
a positive one.
But
out of thousands of units sold every
year, there maybe some instances that
the product you received is defective.
We have the following policy for such
situations:-
DEFECTIVE
EXCHANGE
If unit (any product) is defective,
we will gladly make an exchange or send parts for repair. If the unit is delivered damaged, we will have it picked up and send a new replacement at our cost. You
will not pay a single cent. Exchanges will only be made with the
same model - if customer upgrades or
downgrades to a different model, we'll
treat it as a return and new order.
RETURNS
If customer does not want exchange and wants to return it instead and wants a refund, customer is responsible to ship unit back to our warehouse at their own expense; restocking fee of 18% will apply regardless if defective and original shipping and handling fee ($148/per unit) will not be refunded. Usually there
should be no reason for returns, if
there is any problem with the product
we will exchange it with a BRAND NEW
product at no extra cost to you. Once product(s) is/are shipped, all Packages Refused are considered as returns as well and return policy will apply at the time of refund.
*
All returns should be in original packaging and brand new condition. Installed products are not considered brand new and cannot be returned. All returns and exchanges must be requested within 15 days after the receipt of the product.
*
If you decide to return the product for ANY reason, you should request an RA# (Return Authorization number). For complete return instructions (if and when required) contact our office for assistance.
CANCELLATIONS
If
you placed the order and you wanted
to cancel the order BEFORE IT
IS SHIPPED, we will gladly
cancel your order and $15.99 cancellation
fee will be charged and credit card
processing charges will not be refunded.
Please make sure that you call us within
few hours after the order is placed.
We ship the items out same or next business
day. We cannot process cancellations
after the product is shipped out. It
will be considered as a return instead
once the product is shipped and you
will need to pay the return charges.
We
want you to be happy with your purchase
from us. We truly appreciate your business
and continue to do our best to earn
your trust with each transaction.
100%
Satisfaction is guaranteed with all
your purchases. In case any of the RARE
complications occur, we will handle
them upto your best interest and satisfaction.
Warehouse
Locations:
New York, New Jersey, California,
Florida, Missouri, Georgia, Texas,
Arizona and Canada.
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