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Delivery Acceptance Terms:
If you receive a package that seems damaged or
dented, please open the package in front of the driver and after
inspection if you see the product has a severe damage you can refuse the
package and call us immediately. We will then arrange a new shipment
(Free Replacement) ASAP.
Please
note: If the box looks visibly damaged, the product inside may still be
in perfect condition as they are well padded for shipping purposes.
PLEASE
DO NOT SIGN OR REFUSE THE PACKAGE WITHOUT INSPECTING THE CONDITION OF
THE PRODUCT INSIDE. Please take pictures if needed, accept or refuse
shipment based upon the condition of the product in the box, not based
upon the condition of the box. Please remember if you signed off on a
delivery document, insurance cannot be filed if cosmetic damage is found
at a later date, as it is considered to have happened after delivery at
jobsite.
If you need to get in touch with KINGERSONS,
please call KINGERSONS customer service number at 1-386-951-1722 OR
email us with your query. AS PER OUR WEBSITE, BELOW IS OUR
EXCHANGE/RETURN POLICY FOR YOUR REFERENCE.
DEFECTIVE EXCHANGE
If unit (any product) is defective, depending
upon the brand you buy, it will be taken care of by manufacturer
warranty. Usually they will send out the replacement part within 24
hours, if replacing part is not a solution, they would probably replace
the whole unit if the product was found defective. Replacement will only
be made with the same model, if customer decides to upgrade or
downgrade to a different model, we'll treat it as a return and a new
order.
*
All returns should be in original packaging and in brand new condition.
Installed products are not considered brand new and cannot be returned.
* All damaged returns and replacements must be requested within 24 hours after the receipt of the product. *
Before
shipping the product back, you should request an RA# (Return
Authorization number), without an RA# your package will not be accepted,
will be refused and sent back by the warehouse.
RETURNS
For all returns, customer is responsible to ship
product back to our warehouse at their own expense; restocking fee of
19% will apply regardless if defective and original shipping fee (from
$69 to $189 depending upon the product you purchased) will not be
refunded as it is paid to the trucking company's and they are
non-refundable.
CANCELLATIONS
If you placed the order and you wanted to cancel the order BEFORE IT IS SHIPPED,
we will gladly cancel your order and $15.99 cancellation fee will be
charged and 3% credit card processing charges will not be refunded.
Please make sure that you call us within few hours after the order is
placed. We ship the items out same or next business day. We cannot
process cancellations after the product is shipped out. It will be
considered as a return instead once the product is shipped and you will
need to pay the return charges. If the delivery of the shipment is refused above return policy will apply. Once
the item is shipped, the shipping company will not refund us the
shipping fee back and will charge us for shipping both ways, this will
not be refunded if cancelled after the product is shipped and 19%
restocking fee will apply.
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