ABOUT US

For over a quarter century, Klimaire and Maxwell brands have brought value and comfort to homeowners, with millions of units sold in more than 70 countries around the world. The quality of the design and manufacturing of Klimaire and Maxwell products is unrivaled in the industry. Products are tested daily in some of the worlds harshest weather conditions, such as the freezing Canadian Rockies, the scorching hot Arabian Desert, the salty air of the Caribbean, and the rainy tropical climate of the Amazon jungle.

Today, we continue our mission of bringing value and comfort to homeowners across America and throughout the world standing behind every product we manufacture with unrivaled design, technology and craftsmanship behind every one of our products.

WARRANTY FROM THE MANUFACTURER

· 5-year on compressor and 1-year other parts.
* Registration card will be sent in the package; this card should be filled by HVAC technician (installer). A lot of customers have called us asking if they install the unit without the licensed AC Company, will their warranty be void? Answer to that question is Yes. Unfortunately no brand or manufacturer can take the responsibility of the equipment if it was not professionally installed.

Kingersons Store Warranty: If anything defective or damaged upon delivery contact Kingersons within 15 days. Kingersons at that point will provide free replacement. After first 30 days, your warranty for parts and compressor is moved from Kingersons to the Manufacturer. 
Manufacturer warranty: Once the warranty rolls over to the manufacturer, you will have a toll free number for your tech support for any assistance you may need with the product in future. On Air Conditoners you will receive five years on compressor and one year on parts from them.
TIP: Installing a split AC is easy for any AC company, but can get tricky for a homeowner. In many cities it is illegal to touch a refrigerant and perform other such activities without a license. We as a company cannot encourage a customer to install the split AC, but have seen a lot of customers do it in the past. At the same time we have seen some customers installing the unit unprofessionally without performing all the necessary steps, which resulted in issues with the AC unit within the first 3 months.

In short, you can do all the handyman work yourself but can hire an AC company to finish the important process on the Split unit. For example you can drill the hole in the wall, hang the indoor unit on the wall carefully and then place the outdoor unit outside on a concrete pad or a flat surface. But there are some steps you cannot perform, as you do not have tools for it. Which is where your AC Company gets involved to finish all the necessary steps. For example they will need to vacuum the lines, check for the leaks and then release the refrigerant.
Also, remember no matter how good of an install kit the manufacturer provides, these steps are a must for a successful split AC installation. Some company's selling split AC will make you believe their installation kit is quick connect, which means you do not have to have a AC company to install it. But that is not true. Our install kits are “quick connect” too, but any thing can go wrong during the shipment or the parts in the package. For example the copper lines may have a small hole from manufacturing defect. So for example if the lines are not tested for leaks, the refrigerant will leak slowly after installation and within 1-2 months your AC will stop working and you will end up paying $500 or more to have more refrigerant added. So it is worth having it installed the right way to begin with. Your local AC Company can charge you on an hourly basis and above-mentioned process should not take more than 1-2 hours. But if they install the whole unit from scratch to finish, number of hours can vary depending upon each individual situation. This process will not only ensure you have a working split AC for a long time, but at the same time you will have an energy efficient AC that saves you electricity bills as well.

SHIPPING DETAILS

Mostly All Of Our Products Are Shipped Same Or Next Day

Your product will be mostly shipped using Freight Company such as SAIA, ESTES, Old Dominion, FEDEX or UPS and will be delivered in 1-5 business days depending upon your geographical location from our warehouses. We ship products from warehouses in NY, NJ, FL, CA,AZ, TX And MO. Mostly if you are close to our warehouses, you should receive the Product in 1-3 business days. We will email you your tracking number soon as its shipped out or you can log into your account on our website by using your email address and password you created at the time of placing order to check all the shipment and product details.
Please remember we only ship to 48 states within United States. Due to expensive shipment fee we do not ship to Hawaii & Alaska. We do not ship to Canada, Puerto Rico, Jamaica and other countries due to custom issues.

Though above shipment and delivery process is what we normally practice, under unforseen circumstances they cannot be guaranteed at all times. But we do our best and mostly succeed to ship the product either same or the next day.

Overnight Shipping Details (if required)

We can ship overnight or by Second Day Air. But beacuse these are air conditioners and the package weighs more than 90 pounds usually, shipping overnight can result in the package being mishandled and delivered damaged. Plus it cost anywhere from $180-$850 more than regular shipping depending upon your location from our warehouse. Feel free to email us with such enquiries.